Contact Us

Contact

How Can We Help?

Whether you have a question about generators, garage storage, workbenches, or an existing order, our team is ready to help. Owned and operated by Cave Authority.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel

Email

support@CaveAuthority.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my order?

Orders are processed within 1 to 3 business days, and transit typically takes 5 to 8 business days. That means your total delivery time is approximately 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on generators and garage cabinets?

We offer free shipping on most orders within the Continental U.S., with no order minimum required. Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please note that Alaska and Hawaii are excluded from free shipping. Check our Shipping Policy page for full details.

What is your return policy?

We want you to be happy with your purchase. If something is not right, please contact our support team and we will walk you through the return process. Be sure to review our Returns & Exchanges policy page for specific timeframes and conditions before initiating a return.

Can I exchange an item for a different size or model?

If you need a different garage cabinet configuration, a different workbench size, or another model of generator, reach out to us by email or phone. Our team will help coordinate the exchange and make the process as smooth as possible.

How do I choose the right generator for my needs?

The right generator depends on what you plan to power and where you plan to use it. Consider the total wattage of the devices you need to run simultaneously, and whether you need a portable or standby unit. If you are unsure, send us a message with your setup details and we will recommend the best fit.

What weight capacity do your garage shelves and cabinets support?

Weight capacity varies by product and configuration. Each product listing includes detailed specifications covering load limits per shelf or cabinet. If you have heavy tools or equipment to store and want personalized guidance, feel free to contact us with specifics about what you plan to store.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Fast Response

Our support team aims to reply to every message within one business day, so you are never left waiting.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step of checkout.

Built To Last

We stock generators, cabinets, shelves, and workbenches designed for long-term use in demanding garage environments.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package, no minimum required.